Returns & Refund Policy
We want you to be satisfied with your PhaniTime purchase. Unused Nibosi watches may be returned within 7 days of delivery (change-of-mind), in line with the returns summary shown on our store. Damaged or defective items should be reported within 7 days.
Last updated: August 2026
Change-of-mind returns
- If you change your mind, you may return an unused watch within 7 days of delivery for a refund or exchange.
- The product must be unworn, in its original packaging, with all tags, accessories, and proof of purchase included.
- Contact admin@phanitime.co.za with your order number to start a return. We will provide return instructions and the return address.
Damaged or defective items
- If you receive a damaged or defective product, please contact us within 7 days of receiving your order.
- Email admin@phanitime.co.za with your order number, a description of the issue, and clear photos of the product and packaging.
Return and exchange conditions
- To qualify for any return or exchange, the product must be unused and in its original packaging.
- Proof of purchase (order number or confirmation email) must be provided.
- Returns or exchanges will be processed once the item has been inspected and approved by our team.
- Return shipping costs for change-of-mind returns may be deducted from your refund unless the item was faulty or we sent the wrong product.
Refunds
- Refunds may be issued for approved change-of-mind returns within the returns window, or when a product is damaged, defective, or cannot be replaced.
- Approved refunds will be processed using the original payment method where possible.
- Refund processing times may vary depending on your bank or payment provider (typically 5–10 business days for card payments).
Non-returnable items
- Items that show signs of wear, damage caused after delivery, or missing original packaging may not qualify for return or refund.
Contact
- PhaniTime Customer Support — Email: admin@phanitime.co.za — WhatsApp & Calls: +27 61 159 9134