Product Quality & Support
Every Nibosi watch sold by PhaniTime is inspected before dispatch. If something is wrong with your order, contact us promptly so we can help.
Last updated: June 2026
Before dispatch
- Each Nibosi watch is checked by PhaniTime before it is sent to you.
- We sell genuine products sourced from approved suppliers.
Defective or damaged on arrival
- If you receive a damaged or defective product, contact us within 7 days of delivery.
- Email admin@phanitime.co.za with your order number, a description of the issue, and clear photos of the watch and packaging.
- Our team will review your case within 2–3 business days and arrange a repair, replacement, or refund where appropriate.
Change-of-mind returns
- Unused watches may be returned within 7 days of delivery in original packaging with all tags and accessories.
- See our Returns & Refund Policy for full details.
What is not covered
- Normal wear and tear, scratches, accidental damage, water damage from misuse, or unauthorised repairs.
- Damage caused by improper storage, impact, or exposure beyond the stated water resistance of the watch.